Pre-Installation Antivirus Tips for System Surveillance Pro
Many antivirus programs flag PC monitoring programs like SSPro as "security risks" due to the types of data they log (keystrokes typed, websites visited, etc)
and may interfere with the installation or use of SSPro. Often such antivirus programs provide their users with methods to exclude SSPro from future interference. We recommend that you take
the following steps before and after installation of SSPro:
1. Prior to installing SSPro temporarily turn off your antivirus and antispyware programs. This will allow you to complete the install and give you an opportunity to make the necessary file exclusions. You will of course turn your antivirus software back on following installation.
2. Install SSPro using the included Setup.exe
3. Prior to logging into SSPro return to your antivirus program and make the following file / folder exclusions. Antivirus programs differ as to where such exclusions are made however typically they all have such an area.
You may need to turn on the option to see the hidden files and folders for this next step. For Windows 7, You can do this by going to the "Folder and Search Options" option under the Windows Explorer "Organize" menu and then select the “show hidden files, folders and drives” from the “View” tab. On Windows 8 and Windows 10 this option can be turned on by selecting the "hidden items" checkbox in the "View" ribbon tab. You can disable the viewing of hidden items once you are finished making the file and folder exclusions shown below.
Exclude these files:
C:\Windows\svcextend32.exe
C:\Windows\sspro.exe
C:\Windows\diskediag.exe
C:\Windows\sysnadr64.exe
C:\Windows\stidraw32.exe
C:\Windows\utimcache.exe
C:\Windows\memgprep.dll
C:\Windows\CoreComp\mdaxml32.dll
C:\Windows\CoreComp\ntdrsys64.dll
Exclude these folders:
C:\Windows\CoreComp\
C:\Windows\ServiceLECache\
4. You can now log into SSPro and turn your antivirus / antispyware product back on, perform scans, etc.
For more information, please see the following Antivirus Configuration Information. If you have
any questions or concerns please contact us at support@gpsoftdev.com
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