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Frequently Asked Questions How do I exit the full screen mode? By pressing the esc button or clicking the mouse.Can I copy a live video frame to the clipboard? Yes, make the live video window the front active window and press command-c. This will copy a frame to the clipboard. Most graphic applications will allow you to create a new image from the clipboard.Why did I receive a warning the capture button on my microscope was disabled? The application at startup was unable to allocate enough USB bandwidth for both the live video and the capture button on the microscope to operate properly. To avoid this error you must plug your microscope directly into one of your computer's USB ports.I have unplugged my microscope while the software was running and I followed the reset instructions, but my video is still not working. How can I fix it? You should only unplug the microscope after you have quit the software. If you are experiencing problems with the microscope after unplugging, restart your computer.Why does the bottom light turn off when I remove the microscope from the cradle? The bottom light gets its power from the main unit. It will only remain lit if the microscope is in its cradle and you have selected the bottom lighting. |