Reporting a problem
Allen & Heath provide online technical resources and world wide 24 hour support for the iLive system. If it is necessary to report a problem refer to the Allen & Heath web site for advice and contact details in your territory.
It is helpful to email the fault report, MixRack and Surface model and serial numbers, Show file and Event Log files to us for analysis when the solution is not immediately known.
View the Event Logs using the Surface UTILITY / Diagnostics / Event Logs screen or Editor Help / Status / Event Logs window. The logs can be transferred from the iLive using your USB key.